TERMS AND CONDITIONS
This website found under the hatsbyjanine.com URL is operated solely by Hats by Janine Limited. You can contact us at:
Hats by Janine, 4 St. James Street, Taunton, Somerset TA1 1JH
+44 (0) 1823 270376 info@hatsbyjanine.com
VAT no: 274 6452 82
Registered company name: Hats by Janine Ltd.
Company registration no: 10808102
Registered in England and Wales at: 19 The Fairways, Taunton TA1 3PA
Scope
These terms and conditions are a legal agreement between us and apply to your use of our website including the sale of retail goods to customers. You must read, agree with and accept all the terms and conditions contained in this agreement and our privacy policy.
Order acceptance
All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you. Orders may only be placed by individual customers and corporations purchasing goods other than for resale. After you have placed the order with us, we will send you an order confirmation by email with your order number and details of the product you have ordered.
Order placement
If products shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you such products. We reserve the right to change at any time and without any previous notice the items offered on our website.
It is important that you check carefully the quantity of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.
Telephone sales
You may also order from us by telephone. You can ring us Monday to Saturday from 0930h to 1700h GMT We are closed on bank and public holidays. If you provide us with an email address, we will follow the same procedures as for online sales but if not, we reserve the right to follow an alternative process, which you will be advised of when you call. In either case acceptance of your order and a contract of sale between us is not formed until payment in full has been received and cleared.
Descriptions and product information
We have made every effort to represent the colours of our products as accurately as possible. However due to differences in monitors we are unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product. If you have any questions about the product you may of course contact us by emailing info@hatsbyjanine.com
The measurements given for each hat and cap are in the European measurement of centimetres. Please note that due to the handmade nature of some of the pieces, sometimes measurements may vary slightly.
Hats by Janine Limited warrant that the goods that you buy will at the time of delivery to you correspond to the description given by us. Except where you buy as a consumer (as defined in Section 12 Unfair Contract Terms Act 1977) all other warranties, conditions and terms relating to fitness for purpose, merchantability or condition of the goods, whether implied by statute or common law or otherwise are excluded. No statement description information warranty condition or recommendation contained in any catalogue list or similar shall be construed to enlarge, vary or override in any way the terms of this clause.
Prices
All prices on the website are quoted in pounds sterling (£). They include VAT @ 20% (payable if delivery is within the EU) but exclude delivery charges, which are detailed separately.
Please note that on all orders placed for delivery outside the UK/EEC it is the customer's responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries.
We may change the prices on the website at any time and without any notice.
We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However, if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.
Payment terms - you confirm that you are authorised to use the credit card/debit card whose details you enter. All credit /debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order. Furthermore we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal. We have no responsibility for your bank or card issuer charging you as a result of our processing of your credit /debit card payment in accordance with your order.
Delivery
Standard delivery is within 2-5 working days. Where there is a delay in the supply of goods you have ordered, we will advise you as soon as possible. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
Delivery charges
We provide free delivery on all items to a UK address. For all EU and international destinations please call the shop or email info@hatsbyjanine.com to request a current delivery cost quotation.
What happens if my item is damaged or is not the correct item?
We hate it when this happens, but mistakes can occasionally occur. If your item is faulty or incorrect, please call Customer Services on 01823 270376 (standard call charges apply) and we will arrange for your item to be replaced.
Returns and exchanges Policy
14 day returns guarantee - we hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unworn and unused within 14 days of the date of dispatch. The date the items were despatched to you by us will be detailed in the documentation with your order. All items which you wish to return must be returned in their original packaging or equivalent with their labels intact. You may either exchange the item for something else, subject to stock availability or receive a full refund of the price paid.
The refund can only be made to the card used when paying for the order. We will email you as soon as possible once we have received the goods back from you. Additionally, we will place a credit to the credit/debit card used to purchase the goods normally within 14 days of receipt of the goods by us. If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost.
Please note that we do not offer returns or exchanges on the following items purchases online or in the shop:
· Women’s hats
· Men’s special order hats cannot be returned or exchanged
Returns procedure
Please wrap your parcel securely to avoid damage in transit back to us. We advise customers reuse the packaging that the order was supplied in. Please note we cannot accept an item for refund if it has been damaged in transit to us. We recommend that you to obtain a proof of posting certificate if using the Post Office. Please clearly indicate goods are being either returned for refund or exchange.
Please return your parcel to:
Returns, Hats by Janine Ltd, 4 St. James Street, Taunton, Somerset TA1 1JH
In any event damaged, worn or used items will not be refunded or exchanged.
Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000 and 2005 you have a right to cancel orders for items purchased from our website within a statutory cooling -off period. This is normally 7 working days from the day after the date on which the item in question was delivered. To cancel your order, please provide us with notice either by letter or email, in each case within the statutory cooling off period and giving details of the items ordered and (where appropriate) their delivery date.
If you exercise your right to cancellation after the item has been delivered to you, please follow the instructions for returns above to the stated address. Please note you will be responsible for the costs of returning the items to us unless we delivered it in error.
Delivery, title and risk
Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.) Title of the products will be transferred to you on delivery.
Once a product has been received by you, all risk of damage to or loss of the product will pass to you.
Privacy statement
Hats by Janine Limited take the issue of the privacy and protection of your personal data very seriously. Hats by Janine Limited is committed to complying with all relevant Data Protection legislation. On our website, we use cookies to track users' progress through the site, allowing us to make improvements based on usage data. The information in a cookie does not contain any personally identifiable information you submit to our site.
Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services. We do not store credit/debit card details you give us other than in connection with the transaction you authorise. We will not disclose any of your personal information to anyone outside Hats by Janine Limited. We may from time to time contact you with regard to our products and services. You can at any time request that we make no further contact with you by emailing us at info@hatsbyjanine.com No form of communication over the internet is totally secure. Hats by Janine Limited will always use reasonable endeavours to protect the personal information that you give us but we cannot guarantee security totally and in placing an order with us you are acknowledging that you are placing your personal information on the internet at your own risk.
Hats by Janine Limited are committed to protecting your personal information and will only use the information that it collects about you lawfully and in accordance with the Data Protection Act 1998 and this privacy policy.
What information do we collect?
We only receive information directly from you when you place an order with us. If you place an order with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address.
How do we use your information?
We use the information we collect from you to:
· Process and fulfil your order, notify you of your order status, contact you if there is a query with your order.
· If you have signed up to our mailing list and opted-in to communications, you will receive exclusive notifications about new product launches and future events.
Who does Hats by Janine Limited disclose the information it collects to?
Hats by Janine Limited does not disclose the information it collects to any third party, nor will it send you any communications unless you have given us specific permission to do so. Hats by Janine Limited are committed to protecting your personal information and will only use the information that it collects about you lawfully and in accordance with the Data Protection Act 1998 and this privacy policy.
What are my Consumer Rights?
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.